HOW IT WORKS
Every item becomes a real-time source of truth

In real time, at every movement, each item reports:

- Its availability and localization

Sellable commerce stock
Real-time visibility + stock deviations automatic corrections across operations

- Who asked for it, who handle it, how?

Back-office processes control
Receiving, counting, parcels management
(returns to DC, inter-store transfers web orders)
Sales process control
Associate’s efficiency, inventory
availability on the floor, fitting….
Demand trends signals

 

  PROVEN RESULTS
Cutting customer wasted waiting time - the factor that directly drives conversion

CX / wasted time is the business drivers for assisted-selling operating model

Key success factors: Sellable inventory localized updated realtime + sales process mastery

Eg Champs Elysées Paris flagship: Conversion lifts from 14 to 18% by cutting wait time from 7 to 2.51 minutes

This is how Lacoste
configured our
solution:
counting
and discrepancy
management, for
optimal accuracy
Featured version:
sales app for
store with back
stock associates
Champs Elysées Flagship :
70 000 items
35 sales associates,
15 Back stock
associates,
3500m2, 3 sales
floors
9 thematic back
stocks
Sébastien FAYET
CEO Lacoste France

“ With few products, quality and high value with low stock depth in store stocks we needed a new inventory model with surgical precision. When every product and every customer matter we cannot afford  the imperfections of the mass-market retail model “

Higher productivity & omnichannel inventory visibility

Business drivers “high flow operating model”; productivity, operational discipline, on shelves availability, supply & omni agility.

This is how Etam
configured our
solution for optimal
productivity :
counting and
discrepancy
management, plus
sales floor
replenishment‑alert
settings
Sébastien MILCHIOR
Etam group CEO

“Given the cost of this technology, RAIN RFID should fuel revenue, “Given the cost of this technology, RAIN RFID should fuel revenue,“ 

David HERRENSCHMIDT
ETAM Group CIO

“Besides the capacity to adapt to all our  workflows, the set of APIs from Retail Reload allow each of our IS to be fed from a 100% reliable source of the RFID inventory updated in real-time. A key asset, especially for omnichannel availability“

  ITEM-LEVEL TRACEABILITY SOLUTION FEATURES
All features to run every store process at item-level precision, with settings to fit any store operating model
1
RECEIVING

 

 

3 settings
1) Auto (EAS)
2) Parcel ID scan
3) No scan required
All parcel types supported (Replenish., Web, Non RFID)
Automatic parcel identification
Missing items & discrepancy visualization (DC or carrier)
2
WEB ORDER FULFILLMENT

 

▧

Paired with hot & cold search
In Store document printing
3
INTERNAL PARCELS

 

 

Inter-store transfers & warehouse returns
Automatic correction of undeclared parcels
Authorized destination
Store document printing
4
REPORTING CONSOLES
5
SALES FLOOR
REPLENISHMENT ALERTS

 

▧

2 settings
1) Auto-setup of sales floor target quantities
2) Visual merchandising compliance (HQ guidelines)
3) Smart replenishment alerts(
Stock available in back room)
6
FITTING + FRAUD BLOCKING

 

 

2 settings
1) Multiple fitting rooms managed by one associate
2) Smart fitting room: automatic item detection & Cross-selling recommendation
7
STORE MAP
+ HOT/COLD SEARCH

 

 

Quantities and localization
8
DISPLAY MANAGEMENT/MOVE

 

▧

To manage status changes when an item moves to another
surface, to a display, onto a mannequin
9
ONE SCAN RETURN
+ FRAUD BLOCKING

 

▧

Secured in-store return
of item purchased online or in-store
10
SALES APPLICATION
 
2 operating modes: with or without back-stock associates
Item visibility & search
Customer basket creation
Sales floor / back-stock flow management
Unified inventory access to handle stockouts
11
FAST STOCK TAKING
 
27k items/h
Automatic product relocation
Multi operators with real-time shared inventory
12
STOCK TAKING
DISCREPANCY MANAGEMENT

 
▧
2 combinable settings
1) Auto stock corrections (algorithmic detection of lost items)
2) Guided search for missing items not scanned during counting
●
ITEMS REGULARIZATION
Damaged products and RFID removed labels
●
TAG ENCODING / PRINTING
Without RFID printer
Encoding with RFID handheld, label printing or store printer
●
PUT AWAY ALERTS
Fitting check out tray, etc.

●

CHECK TAG

 

 

 

The whole life of each unit item in just one scan
 

OTHER KEY BACK-END FEATURES

 
●
AUTO ITEM RELOCATION WITH EACH SCAN
In the right area in the right store
●
INTELLIGENT TAG POSITIONING
Dedicated algorithm to avoid physical RFID shielding
(sale floor / back-stock).
●
API FOR VARIOUS RFID FIXED READERS
EAS, Self-check-out, automatic transitions
back-stock sales floor “Always-on” RFID,
magic fitting, putt away, tray etc.
  ZOOM REPLENISHMENT ALERTS
Replenishment alerts must hit 100% relevance for Associates to act and unlock up to +2,5% turnover uplift
Triggered only if actionable
> No availability backstock, no alert.
> But Trigger it the moment it’s possible
Tailored to store needs & aligned with HQ constraints
> Exclude what’s irrelevant
>Adapt to local space, merchandising while controlling local target relevance
Based on exact inventory location
> Efficient shielding is mandatory
> Track and record all front/back movements
Based on true product availability
> Consider all statuses impacting sellable stock
> Know where each unique item was picked
PLATFORM OVERVIEW
Building a single source of unit-level item truth
  USE CASES
Capabilities item-level truth brings you

MANUFACTURER CONTROL

Detect manufacturer’s discrepancies at DC receiving

Early detection within four days of items with quality, sizing or fabric issues to reduce returns

Recall campaign (limited to the prod. batch concerned)

SECURITY & FRAUD PREVENTION

Avoid removed labels and stolen items in fitting rooms

Block return fraud in store

Identify grey market responsible

Automatic detection of stolen items + suspicions of internal theft via algorithm

SAVINGS

No more manual counts in Annual tax inventory (recurring)

Easy & cost-effective deployment: No RFID shielding nor cabling in store; Less RFID HW by using also QR

ADVANCED STOCK MANAGEMENT CAPABILITIES

Continuous 99% Accuracy for ERP to make better decisions everyday
Earlier detection of hot and cold SKUs, enabling faster planning decisions and more effective stock rebalancing and allocation
Sellable inventory is maximized and secured for OMS to rely on store stock without safety buffers

CRM ACTIVATION

Trigger post-visit CRM activations based on SKUs requested but not purchased

STORES TURNED INTO MINI-DCS
+ PARCEL MANAGEMENT CONTROL
Reliability of in-store fulfilment internal parcels (stock-rebalancing & return-to-DC parcels + parcels delivery control)
Fastest, easiest in-store web order fulfilment (Ship-from-Store + C&C) coupled with hot/cold search
Parcel tracking auto-correction of mis deliveries, mis/undeclared transfers & preparation errors
Store-level fulfilment reactivity for fastest OMS redirection of unhandled preparation requests to another store
Prioritize Ship From Stores in stores where requested products will be unsold
STORES CONVERSION RATE / CX
Maximize item availability / visibility on the Sales floor: Automated real-time replenishment and VM alerts; Reporting of pending alerts
Make check-out easiest: Fast RFID check-out, Self check-out, Mobile POS, check-out with QR, Scan & GO with QR
Improve assisted selling process efficiency / cut customer waiting time: Associates have visibility of sellable and localized store stock; Individual reporting to coach each Associate on engagement, conversion and responsiveness gaps
Face stockouts situation: Associates’ visibility of unified sellable stock localized for perfect real time store-to-web; Store staffing optimization
  ABOUT US
Engineering Retail Performance

We are an engineering‑driven company
delivering a best‑in‑class RFID store‑based
software – efficient, robust, scalable, and easy
to deploy – with strong proven results across
retail operations.

Independent software
Company
€9 Million Raised Since
2017
Serving 8 Retail Brands
and 2,000 Stores
Worldwide

They trust us

 

The team

 

  • Yves CURTAT
    CEO & Founder

    CEO & Founder Yves CURTAT

  • Frédéric GARZON
    CTO

    CTO Frédéric GARZON

  • Thomas BOISDÉ
    Value Chain Manager

    Value Chain Manager Thomas BOISDÉ

  • Hervé LECART
    VP Information System

    VP Information System Hervé LECART

  • COO
    Guillaume VERNE

    Guillaume VERNE COO

  • Nicolas Justin
    Senior SW Architect

    Senior SW Architect Nicolas Justin

  • Xiadong SUN
    Senior Developer

    Senior Developer Xiadong SUN

  • Julien LAUPER
    Director of Operations

    Director of Operations Julien LAUPER

  • Gwladys MONTREDON
    Deployment Manager

    Deployment Manager Gwladys MONTREDON

  • Jean BLESCH
    Mobile Developer

    Mobile Developer Jean BLESCH

  • Richard RENARD
    Integration Director

    Integration Director Richard RENARD

  • Ewa MINDUR
    Office Manager

    Office Manager Ewa MINDUR

  CONTACT
98 Route de la Reine, Boulogne,
92100 Paris, France
Tel: +33 1 84 19 53 63
Fax: +33 1 84 19 53 60


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