HOW IT WORKS
Every item becomes a real-time source of truth
In real time, at every movement, each item reports:
It availability and localization
Sellable commerce stock
Real-time visibility + stock deviations automatic corrections across operations
Who asked for it, who handle it, how?
Back-office processes control
Receiving, counting, parcels management
(returns to DC, inter-store transfers web orders)
(returns to DC, inter-store transfers web orders)
Sales process control
Associate’s efficiency, inventory
availability on the floor, fitting….
Demand trends signals
availability on the floor, fitting….
Demand trends signals
PROVEN RESULTS
Better CX lifts store Conversion: 6 to 32%
CX / wasted time is the business drivers for “assisted-sellingoperating model”
Key success factors: Sellable inventory localized updated realtime + sales process mastery
This is how Lacoste
configured our
solution:
configured our
solution:
counting
and discrepancy
management, for
optimal accuracy
and discrepancy
management, for
optimal accuracy
Featured version:
sales app for
store with back
stock associates
sales app for
store with back
stock associates
Champs Elysées Flagship :
70 000 items
35 sales associates,
15 Back stock
associates,
3500m2, 3 sales
floors
9 thematic back
stocks
35 sales associates,
15 Back stock
associates,
3500m2, 3 sales
floors
9 thematic back
stocks
Sébastien FAYET
CEO Lacoste France
“ With few products, quality and high value with low stock depth in store stocks we needed a new inventory model with surgical precision. When every product and every customer matter we cannot afford the imperfections of the mass-market retail model “
Higher productivity & omnichannel inventory visibility
Business drivers “high flow operating model”; productivity,operational discipline,on shelves availability, supply & omni agility.
This is how Etam
configured our
solution for optimal
productivity :
configured our
solution for optimal
productivity :
counting and
discrepancy
management, plus
sales floor
replenishment‑alert
settings
discrepancy
management, plus
sales floor
replenishment‑alert
settings
Sébastien MILCHIOR
Etam group CEO
“Given the cost of this technology, RAIN RFID should fuel revenue, “Given the cost of this technology, RAIN RFID should fuel revenue,“
David HERRENSCHMIDT
ETAM Group CIO
“Besides the capacity to adapt to all our workflows, the set of APIs from Retail Reload allow each of our IS to be fed from a 100% reliable source of the RFID inventory updated in real-time. A key asset, especially for omnichannel availability“
ITEM-LEVEL TRACEABILITY SOLUTION FEATURES
1
RECEIVING
RECEIVING
3 settings
1) Auto (EAS)
2) Parcel ID scan
3) No scan required
All parcel types supported (Replenish., Web, Non RFID)
Automatic parcel identification
Missing items & discrepancy visualization (DC or carrier)
2
WEB ORDER FULFILLMENT
WEB ORDER FULFILLMENT
▧
Paired with hot & cold search
In Store document printing
3
INTERNAL PARCELS
INTERNAL PARCELS
Inter-store transfers & warehouse returns
Automatic correction of undeclared parcels
Authorized destination
Store document printing
4
REPORTING CONSOLES
REPORTING CONSOLES
5
SALES FLOOR
SALES FLOOR
REPLENISHMENT ALERTS
▧
2 settings
1) Auto-setup of sales floor target quantities
2) Visual merchandising compliance (HQ guidelines)
3) Smart replenishment alerts(
Stock available in back room)
6
FITTING + FRAUD BLOCKING
FITTING + FRAUD BLOCKING
2 settings
1) Multiple fitting rooms managed by one associate
2) Smart fitting room: automatic item detection & Cross-selling recommendation
7
STORE MAP
STORE MAP
+ HOT/COLD SEARCH
Quantities and localization
8
DISPLAY MANAGEMENT/MOVE
DISPLAY MANAGEMENT/MOVE
▧
To manage status changes when an item moves to another
surface, to a display, onto a mannequin
surface, to a display, onto a mannequin
9
ONE SCAN RETURN
ONE SCAN RETURN
+ FRAUD BLOCKING
▧
Secured in-store return
of item purchased online or in-store
10
SALES APPLICATION
SALES APPLICATION
2 operating modes: with or without back-stock associates
Item visibility & search
Customer basket creation
Sales floor / back-stock flow management
Unified inventory access to handle stockouts
11
FAST STOCK TAKING
FAST STOCK TAKING
27k items/h
Automatic product relocation
Multi operators with real-time shared inventory
12
STOCK TAKING
STOCK TAKING
DISCREPANCY MANAGEMENT
▧
▧
2 combinable settings
1) Auto stock corrections (algorithmic detection of lost items)
2) Guided search for missing items not scanned during counting
●
ITEMS REGULARIZATION
ITEMS REGULARIZATION
Damaged products and RFID removed labels
●
TAG ENCODING / PRINTING
TAG ENCODING / PRINTING
Without RFID printer
Encoding with RFID handheld, label printing or store printer
●
PUT AWAY ALERTS
PUT AWAY ALERTS
Fitting check out tray, etc.
●
CHECK TAG
The whole life of each unit item in just one scan
OTHER KEY BACK-END FEATURES
●
AUTO ITEM RELOCATION WITH EACH SCAN
AUTO ITEM RELOCATION WITH EACH SCAN
In the right area in the right store
●
INTELLIGENT TAG POSITIONING
INTELLIGENT TAG POSITIONING
Dedicated algorithm to avoid physical RFID shielding
(sale floor / back-stock).
(sale floor / back-stock).
●
API FOR VARIOUS RFID FIXED READERS
API FOR VARIOUS RFID FIXED READERS
EAS, Self-check-out, automatic transitions
back-stock <> sales floor “Always-on” RFID,
magic fitting, putt away, tray etc.
back-stock <> sales floor “Always-on” RFID,
magic fitting, putt away, tray etc.
ZOOM REPLENISHMENT ALERTS
To drive associate adoption and insure on shelves availability, sales floor replenishment alerts must be 100% relevant
Triggered only if actionable
> No availability backstock, no alert.
> But Trigger it the moment it’s possible
Tailored to store needs & aligned with HQ constraints
> Exclude what’s irrelevant
>Adapt to local space, merchandising while controlling local target relevance
Based on exact inventory location
> Efficient shielding is mandatory
> Track and record all front/back movements
Based on true product availability
> Consider all statuses impacting sellable stock
> Know where each unique item was picked
PLATFORM OVERVIEW
Building a single source of unit-level item truth
USECASES
Capabilities item-level truth brings you
MANUFACTURER CONTROL
Detect manufacturer’s discrepancies at DC receiving
Early detection within four days of items with quality, sizing or fabric issues to reduce returns
Recall campaign (limited to the prod. batch concerned)
SECURITY & FRAUD PREVENTION
Avoid removed labels and stolen items in fitting rooms
Block return fraud in store
Identify grey market responsible
Automatic detection of stolen items + suspicions of internal theft via algorithm
SAVINGS
No more manual counts in Annual tax inventory (recurring)
Easy & cost-effective deployment: No RFID shielding nor cabling in store; Less RFID HW by using also QR
ADVANCED STOCK MANAGEMENT CAPABILITIES
Continuous 99% Accuracy for ERP to make better decisions everyday
Earlier detection of hot and cold SKUs, enabling faster planning decisions and more effective stock rebalancing and allocation
Sellable inventory is maximized and secured for OMS to rely on store stock without safety buffers
CRM ACTIVATION
Trigger post-visit CRM activations based on SKUs requested but not purchased
STORES TURNED INTO MINI-DCS
+ PARCEL MANAGEMENT CONTROL
Reliability of in-store fulfilment internal parcels (stock-rebalancing & return-to-DC parcels + parcels delivery control)
Fastest, easiest in-store web order fulfilment (Ship-from-Store + C&C) coupled with hot/cold search
Parcel tracking auto-correction of mis deliveries, mis/undeclared transfers & preparation errors
Store-level fulfilment reactivity for fastest OMS redirection of unhandled preparation requests to another store
Prioritize Ship From Stores in stores where requested products will be unsold
STORES CONVERSION RATE / CX
Maximize item availability / visibility on the Sales floor: Automated real-time replenishment and VM alerts; Reporting of pending alerts
Make check-out easiest: Fast RFID check-out, Self check-out, Mobile POS, check-out with QR, Scan & GO with QR
Improve assisted selling process efficiency / cut customer waiting time: Associates have visibility of sellable and localized store stock; Individual reporting to coach each Associate on engagement, conversion and responsiveness gaps
Face stockouts situation: Associates’ visibility of unified sellable stock localized for perfect real time store-to-web; Store staffing optimization
ABOUT US
Engineering Retail Performance
We are an engineering‑driven company
delivering a best‑in‑class RFID store‑based
software – efficient, robust, scalable, and easy
to deploy – with strong proven results across
retail operations.
Independent software
Company
€9 Million Raised Since
2017
Serving 8 Retail Brands
and 2,000 Stores
Worldwide
They trust us
The team
Frédéric GARZONCTO
CTO Frédéric GARZON
Thomas BOISDÉValue Chain Manager
Value Chain Manager Thomas BOISDÉ
Hervé LECARTVP Information System
VP Information System Hervé LECART
Nicolas JustinSenior SW Architect
Senior SW Architect Nicolas Justin
Xiadong SUNSenior Developer
Senior Developer Xiadong SUN
Julien LAUPERDirector of Operations
Director of Operations Julien LAUPER
Jean BLESCHMobile Developer
Mobile Developer Jean BLESCH
Richard RENARDIntegration Director
Integration Director Richard RENARD
Ewa MINDUROffice Manager
Office Manager Ewa MINDUR
CONTACT
98 Route de la Reine, Boulogne,
92100 Paris, France
92100 Paris, France
Tel: +33 1 84 19 53 63
Fax: +33 1 84 19 53 60
